About Swan Hill

About Us

Introducing Swan Hill, a department of Berwick Care, priding ourselves on selling great quality, tailored furniture for Care Homes. With over 26 years of experience, we have selected a diverse range of furniture that does not only look good, but is future-proofed for your type of care. Whether that be Residential Care, Nursing Care, Dementia Care, or Specialist Services, our interior design team will work with you to combine expert solutions with outstanding design. The team at Berwick are dedicated to capturing your ideas and bringing your visions to life, whilst taking away any personal stress or pressure. Whether you’re in need of a few new pieces or a whole refurbishment, we will pull together a scheme that ticks every box. Impact. Cost. Style. Durability.

Our mission is to provide Care Homes with inspirational, predesigned furniture. At Swan Hill, we understand the challenges involved within project management; sticking to budgets, maintaining communication, and overseeing all aspects. With our tailored approach, we will work with you to provide luxury rooms using carefully selected products that fit within your assigned budget. We are also committed to excellent, hand-held customer service to support you through every step of the way.

Meet the team

How We Support You

Sure, the usual timely deliveries and speedy responses. But Swan Hill go so much further than that. We support you with watertight, wrap-around care ensuring that your goals and dreams are realised.

INTERIOR FIT-OUT

We create rooms that sell. A well-designed home is usually a full home, and full homes are successful homes.

SPACE OPTIMISATION

Tight on space? We will help you optimise your space by working out exactly how to arrange the room for optimum functionality.

FREE SAMPLE SERVICE

Viewing fabric swatches online can be tricky. To ensure you are 100% satisfied with your chosen fabric, we offer a free sample service.

ASSIST DESK

Assisting you with compliance and conformance. Drawing on vast knowledge of the industry, products, and associated regulations. Dial 01743 440011 to speak to a furniture specialist.

DELIVERY AND INSTALLATION

With all of our deliveries, we offer a free installation service with all furniture items. Just let us know in advance, and we’ll do the rest!

Our responsibility to give back

I no longer lose my shoes anymore walking through the care homes!

Berwick is fantastic, It’s a total change from our last supplier. I feel very supported, anything you need is done very quickly. Lisa is absolutely brilliant, I can’t speak more highly of her. She checks in all the time and really helps us out. I’ve got peace of mind. I don’t have to chase, it taken the pressure off me. Everyone I’ve spoken to at Berwick has been lovely. But I just can’t speak more highly of Lisa, she’s done product training at a couple of our homes and they all fed back that Lisa was lovely, knowledgeable and very approachable. They loved her. I couldn’t wish for a better account manager, I really just can’t speak more highly of her. She’s got our back and I don’t have to worry anymore.

I really like that Berwick are quick to respond and have a great range of products. I am generally very happy and I like that Berwick will go out of their way to help us.

I am impressed with the attention to detail and proactive approach Berwick take. Thank you for that. It makes my life a lot easier when Data is available and is the basis of ensuing actions.

All the staff at Berwick Care are helpful, friendly and aim to please. The customer does seem to come first! The sales team always try to find the best prices and look at alternatives. The ongoing reviews and support is great. Products are good and quality is super. The delivery chap is always fun to talk to and provides a friendly and comical service… always a pleasure taking his deliveries!’

I am not an easy customer, as a busy Care Home Manager I need prompt and efficient service. Berwick surpass my expectations. Their motto should be 'ask and we will find’. As yet I have been supplied with everything I have asked for from mattresses and replacement bed rails to freezer thermometers and housekeeping equipment. Any enquiry is dealt with in a friendly and efficient manner and delivery is swift, giving peace of mind. Their prices are good too!

I would like you know how pleased we are with the fit-out of the new lounges from yourselves. It looks absolutely amazing and has made a big difference to all of our residents and staff. The atmosphere is so relaxing and calm, our residents are all interacting and socializing with each other a lot more which is lovely to see. We have had so many comments from residents’ families saying how lovely and homely it looks. We feel between yourselves and Pete’s design of the home we could not ask for any think better.

As a care home group, we found that we did not have a centralised overview in our purchases. Berwick Care was able to support our need to have a centralised overview but also control budgets. Part of the whole system from Berwick Care, there Lean Reporting based on orders has great information. This is accessible to Managers but also Head Office on a group bases. We can compare by sites but also judge against expected national spends, here you a go into great detail on where money has been spent (not having to find all the invoices!) all the information is to hand straight away...

...We had several meetings to discuss our business needs and each time Berwick Care ensured that they were able to meet our expectations. They ensured all our sites and a smooth transition for switching supplier. They also gave each site dedicated training, personalised for their needs, this was a benefit for the Head Office team so the required dedicated time could be spent with each site and it was not just a generic training session. The accounts platform has given Head Office the ability to access invoices/statements straight away. Berwick Care also worked with our Purchase Ledger to have one report produced each month that contained all the expenditure for the group with all the personalised requirements for us to be able to import directly into our accounts system (Sage Line 50). This has taken away any manual inputting, not only saving time but also minimising any inputting errors...

...The platform implemented by Berwick Care is easy to use for all levels of ability and anyone would be able to use the platform. The ability to place budgets values on accounts to ensure the Care Home does not go over budget is a huge benefit. This gives us control of their budget as we can implement a personalised level of authority to give assurance that they are keeping within budget but also not ordering unnecessary items. We have been using the system for 9 months, and our experience has been positive with no faults found. The whole team at Berwick has been supportive in every area and we can not thank them enough for smoothing out our processes.

We’re Swan Hill and we’re proud to be by your side